Privacy Policy

Last updated: January 1, 2025. Your privacy is important to us — please read this policy carefully.

This Privacy Policy applies to Vancouver City Tours (“we”, “our”, “us”), a brand operated by Grand Limo Canada. By using our website or booking a tour, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you book a tour, contact us, or use our website, we may collect the following personal information:

Full name and contact details (phone number, email address)
Tour booking details (date, tour type, group size, pickup location)
Payment information (processed securely through third-party providers)
Device and browser information for website analytics (IP address, browser type)
Communications sent to us via email, WhatsApp, or our booking form

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and confirm your tour bookings and payments
To communicate with you regarding your reservation, including updates and reminders
To provide customer support before, during, and after your tour
To send promotional offers and newsletters (only with your consent)
To improve our website, services, and tour offerings based on feedback and analytics
To comply with legal obligations under Canadian law

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: Payment processors, email platforms, and booking software that help us operate our business, bound by confidentiality agreements
Legal Requirements: When required by law, court order, or government authority in Canada
Business Transfers: In the event of a merger or acquisition of our business, your information may be transferred as part of business assets

4. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. You may disable cookies through your browser settings; however, some features of the website may not function properly without them.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment transactions are processed through secure, encrypted channels. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by applicable Canadian law. Booking records are typically retained for 7 years for tax and legal purposes.

7. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for non-essential use of your information
File a complaint with the Office of the Privacy Commissioner of Canada

8. Third-Party Links

Our website may contain links to third-party websites (e.g., attraction booking sites, Grand Limo Canada). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@vancouvercitytours.ca
Phone: +1 (604) 000-0000
Address: Vancouver, British Columbia, Canada